I write to convey my thanks and appreciation for the excellent service provided following the death of my mum. From the moment we were greeted we were treated with the right balance of sensitivity and practical guidance. Paying our respects, producing the Order of Service and liaising with the minister were simply faultless.
On the day of the funeral you ensured that everything was carefully and sensitively managed and everyone present remarked on just how beautiful it had all been and how it would have even exceeded mum's expectations. You are most professional and a credit to your company.
When my dad died, you looked after my mum with kindness. When my mum died four weeks later you were a rock to me and was caring and understanding. I am very grateful as it has been a difficult and overwhelming time for me. Your personal touch meant and continues to mean a great deal and will never be forgotten.
I would like to thank you for the genuine sympathy you showed and the kind words you said, comforting us on the loss of our dad. We would like to thank you for the difference you made during the past week. This will always be remembered.
We felt safe in the knowledge that mum was cared for right until the very end.
Helen, you were fantastic from the moment we met, you gave us everything we wanted. We will remember you.
It was really nice having a female funeral director, especially one who knew what we were both going through. Knowing that you had been through a similar experience when you were younger really helped. We really cant thank you enough.
I few lines of acknowledgement isnt really enough to thank you. You have been truly a friend. You knew how I was feeling and the right words to say for which I will never forget. You treated my children and I as real people and not just another client. You were fantastic with the children too.
My attention was particularly drawn to the lady who walked in front of the funeral hearse for a short distance. Her appearance, manner and dress code were impeccable and it all assisted in what was a difficult day for us all pass so perfectly.
I would like to thank you from the bottom of my heart for the gentle, caring, dignified and respectful help you showed us during the preparations of our mum's funeral. Thank you so much.
We can't thank you enough for the wonderful funeral you gave my lovely daughter. She would have been so proud. Thank you Helen.
We felt as though you became a family friend and everything you did was done with respect and feeling.
I will always be grateful for the compassionate way you conducted yourself during the funeral itself, always there to help but never intrusive. A number of fellow mourners have since commented on this also.
I can't put into words the difference you made. I would have crumbled without you! There should be more people like you Helen. My gratitude always.